Support – Level Up NetSolutions Courses

Learning Center FAQs

How long does it take to complete a course?

It depends. Some courses are more complex and therefore longer than others. Many courses can be completed in under an hour.

When do the courses begin?

Whenever works for you. Level Up Care Courses are available 24/7 all year through.

Who should take NetSolutions’ Learning center Courses?

Everyone who uses software systems at your facility. We have role-specific courses to ensure that all staff members at any long-term care facility have access to courses that are relevant and useful for them.

Can I take more than a course at a time?

Yes, you can have as many courses in progress as you’d like. If you are new to online learning, we recommend that you begin by taking a course at a time.

How do I enroll?

Contact your facility administrator and he or she can add you to the team. Once you’ve been added to your facility’s team, just set up your profile and you’ll be ready to start your first course.

Is there any cost for the course?

Nope. Both the course attendance and the certifications are totally free of cost for all your facility’s staff members.

Does my progress save if I leave the platform?

Yes, all of your completed lessons and quizzes will automatically save for you to pick up where you left off.

Do I need specific equipment or devices to take the courses?

No, you can access and take the Experience Care courses from any device. All you need is an internet connection and your password to log in.

What if I don’t find the answers to my questions within the lessons?

If you still have unanswered questions, the NetSolutions support team is here to give you one-on-one assistance should you need it. Just contact support for additional guidance.

I completed a course. Now what?

Well done! Now you can get your certificate, apply your new skills, work independently, and simplify your day.

Can the course certifications help me advance my career?

Our certificates of completion represent your knowledge and dedication to providing the best care in the most efficient ways. Whether it’s within your current position or in a new one, certifications can help you take your career to the next level.

Will my course results be shared?

Your facility supervisor will be notified when you complete a course.

Will I be able to apply what I learn to another EHR software?

Though our courses are specifically geared toward the NetSolutions system, the knowledge that you gain will help you gain a broader perspective on how to refine your workflows and improve your processes to get the most out of any EHR software.

Still Have Questions?

Contact our support department to connect with an expert who can help you sort everything out.

Call Us

(800) 426-2680

Email Us

levelup@experience.care

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